Location: Boston, MA

Category: Part Time Non-Benefited Positions

Posted On: Fri May 31 2024

Job Description:

Under the Guidance of the Associate Director of Admissions and Recruitment, the part-time Pathways
Admissions Specialist will be the first point of contact for prospective students and their families, who are applying to Bunker Hill
community College. The primary focus of this position is to engage students and answer their questions about applying and enrolling at
Bunker Hill. The Admissions Specialist is a member of the Admissions and Recruitment team and will support the successful onboarding of all
students applying to the College. This is a hybrid/remote position that requires availability to work in person two days per week on campus
and one day remote.

RESPONSIBILITIES:

Under the supervision of the Associate Director of Admissions
and Recruitment:

  • Advise students on admissions and enrollment process using a variety of communication tools.
  • Assist students
    with troubleshooting technical difficulties and completing to their enrollment application.
  • Responsible for responding to email
    inquiries sent to the Admissions and Recruitment email account and making appropriate referral.
  • Monitor, track and provide updates
    to students on their application status.
  • Responsible for posting notes on interactions with students in TargetX, Customer
    Relationship Management (CRM).
  • Participate in enrollment division outreach campaigns to prospective students, applicants and newly
    accepted students to help them navigate their next steps in the enrollment process at Bunker Hill.
  • Participate in ongoing
    professional development and training on student information systems (Colleague), transcript equivalency systems (Transferology, Image Now,
    and TES), and customer relationships management systems (TargetX CRM)
  • Participate in Admission and Recruitment staff meetings and
    one-to-one supervisory meetings.
  • Perform other administrative duties as assigned by Enrollment Management
    administrators

Job Requirements:

  • Bachelor’s degree in Education, Counseling, Psychology, Business Administration or
    closely related field or an equivalent combination of education, training and experience involving college admissions, academic advisement
    and/or career development.
  • Capable of working both independently and as a collaborative member of a team.
  • Shows a high level
    of professionalism by contributing to a positive work environment and a commitment to high-quality work.
  • Demonstrates strong
    organizational skills with an ability to manage timelines and details.
  • Thorough understanding and ability to maintain the
    confidentiality of protected information
  • Understands that high-level customer service involves compliance and consistency with
    policy implementation.
  • Exhibits exceptional customer service and communication skills that foster the respect and confidence of
    others.
  • Ability to articulate the community college mission through action.

Preferred
Qualifications:

  • Experience providing customer service
  • Fluency in languages other than English


Additional Information:

Salary: $33.95/hr. @ 18.5/hr./wk

Review Date: November 15,
2024

PI254044076


Bunker Hill Community College is an Affirmative Action/Equal Opportunity Employer. Women, people of color, individuals with disabilities and others are strongly encouraged to apply.



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