High School Diploma Program- Case Manager

Salary: $48,454.75 – $53,300.50 Annually

Location: Auraria Campus, CO

Job Number: 2020-00741

Division: Enrollment Administration & Student Success

Department: Admissions, Recruitment, & Outreach (ARO)

Opening Date: 11/21/2024

Position Type: Administrative/Technical/Professional

Purpose/Summary

Community College of Denver is seeking individuals with demonstrated commitment to creating an inclusive learning and work environment. CCD values the ability to work effectively with students, families, faculty, instructors and staff of diverse backgrounds.

GENERAL SUMMARY

The case manager provides enrollment, academic advising, and completion support to adult learners to earn their high school diploma and transition to for-credit or non-credit college programs at CCD. Reporting to the Assistant Director of Admissions, Recruitment, and Outreach: High School Diploma Program, the case manager provides appropriate support including referrals for tutoring, career exploration, and community resources. The position focuses heavily on issues of equity and access, supporting college structures to engage adult learners as the college enhances tools for success. This role requires a deep commitment to student success and the ability to work collaboratively with faculty, staff, and community partners.

The position will remain open until filled, with priority consideration given to applications submitted by December, 5th 2024.

Duties and Responsibilities

Recruitment, Case Management, and Advisement

• Exercise a ‘recruit to retain” positionality when outreaching and recruiting participants for program
• Assist potential students with the application and enrollment process
• Conduct information and orientation sessions to familiarize students with the program’s expectations, resources, and support services
• Using a holistic educational case management framework, engages with students for check-ins, registration, enrollment verification and tracking, schedule adjustments, higher education systems navigation, and high school diploma completion- enhancing CCD’s servingness by providing student-focused and equity-minded practices
• Monitor student attendance, progress, and performance throughout their time in the program
• Identify and address barriers to student success, such as transportation, childcare, and financial challenges.
• Direct students to appropriate support resources when necessary
• Empower students to be excellent self-advocates for their own educational goals

Career and College Transition

• Assist students with the transition to for-credit or non-credit college programs at CCD, continuing to support their economic mobility after high school diploma completion.
• Create mechanisms to ensure the students have proper guidance on the CCD college application process, financial aid, and scholarship opportunities
• Provide resource referrals for workshops and seminars on resume writing, job search strategies, and interview preparation

Community and Stakeholder Engagement

• Build and strengthen cross-departmental knowledge, sharing of processes, and student success collaboration and coordinated care throughout CCD
• Work effectively both individually and as a member of a team.
• Build and maintain relationships with and create and conduct presentations for local schools, community organizations, and employers to support recruitment opportunities
• Actively participate in departmental and college meetings

Records, Data, and Administrative functions

• Maintain accurate records of all recruiting and advising contacts using identified departmental resources
• Demonstrate effective, responsive communication in a multi-cultural, multi-faceted environment
• Manage caseload to ensure timely communication, focus, workload, and documentation.
• Exhibit knowledge and expertise related to high school diploma program requirements and options, and CCD pathways and programs of study.
• Adhere to departmental and CCD processes and procedures
• Prepare and submit reports on recruitment, student retention, completion rates, and post-program success to the Associate Director
• Complete required state and institutional reporting for the program
• Use data to inform and improve recruitment, advising, support practices, and completion

Other duties as assigned.

Qualifications

MINIMUM QUALIFICATIONS:

Education: (Required/Minimum)

Experience: (Required/Minimum)

• One (1) year experience with adult learners in academic advising, student support services, or a related role, preferably in a community college or adult education setting.
• One (1) year working with first-generation students, low-income students, and/or Black and Hispanic students.
• Demonstrated commitment to promoting educational equity.
• Demonstrated experience working successfully in a position with multiple internal and external stakeholder groups.
• Ability to work independently and with flexibility.

Knowledge/Skills/Abilities: (Required/Minimum)

• Demonstrated written and verbal communication skills including the ability to effectively present. information one-on-one and in small or large multi-generational groups of diverse backgrounds.
• Demonstrated ability to work well in a multi-ethnic and multi-cultural environment.
• Demonstrated ability to maintain records with intermediate proficiency with Excel (filter, sort) and other Microsoft office programs including the ability to keep materials in ADA/WCAG approved formatting.
• Demonstrated ability to multi-task, prioritize, and manage a large caseload independently and as part of a team.
• Demonstrated success in identifying, securing, and communicating educational or career resources to meet the needs of prospective program participants.
• Bilingual.
• Valid driver’s license and ability to travel throughout the greater Denver area.
• Ability to work flexible hours, including some evenings and weekends, to accommodate student need.

Supplemental Information

Our campus is located in downtown Denver, adjacent to two light rail stations, and just minutes away from shopping, restaurants, and event venues. When you visit our campus, it will be immediately evident that our faculty, staff, and instructors are passionate about serving our diverse student population. At CCD our passion is to help others, and we offer career pathways that will make a difference in the lives of our students.

If you are interested in sharing our passion for student success, CCD offers generous medical, dental, vision, life, and retirement options. We also offer the opportunity to expand your education, and those of your dependents, through our tuition reimbursement program.

CCD is a Learning College where policies, programs and practices support learning as the major priority. The Community College of Denver is an Equal Employment Opportunity Educational Employer.

Background checks will be conducted on all finalists for employment consideration.

CCD recognizes that administration, faculty, instructors, and staff reflect the diversity of its students and community and prohibits employment and student discrimination based on race, color, religion, national origin, citizenship, gender, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.

For a complete review of the benefits we offer, please click on the following link:

https://drive.google.com/file/d/1COuMZUvUnWuK9uoXKd1EOyFLhlJzG0G-/view?usp=sharing

SELECTION PROCESS

Preliminary screening will be made on the basis of completed application packet submitted by candidate. Completed application packet includes: a letter of interest of no more than five pages, addressing in general the items under “Primary Duties” and specifically each item under “Minimum Qualifications”; an online application; resume; and transcripts. All candidates, including current Community College of Denver

employees must submit a complete application packet which includes all material listed above.

Only completed application packets will move forward for screening. Please review the job duties and minimum requirements carefully. Meeting the minimum qualifications for a particular position does not assure the applicant an interview. Selected applicants will be invited by the screening committee for interviews. All application materials become the property of Community College of Denver and cannot be copied.

APPLICATION PROCEDURES:

Interested applicants must submit a complete application packet at https://www.schooljobs.com/careers/ccd which includes:

1. Electronic Application, Click ‘New Resume’ at the bottom of this page
2. Cover Letter
3. Resume
4. References – Names, phone numbers, addresses, & email addresses of three professional references
5. Copies of transcripts, unofficial preferred
6. Copies of appropriate credentials, if applicable

**All included attachments should be saved with the following nomenclature: Last name, First name Document; for example Doe, John Resume; Doe, Jane Transcripts

***Your resume should clearly indicate how you meet the minimum qualifications. Those applicants that do not meet the minimum qualifications will not be considered. Part-time experience is ½ the equivalent of full-time experience. Example: Four (4) years applicable part-time experience equals 2 years full-time equivalency.

For information regarding Community College of Denver Security, including crime statistics for the campus and surrounding area, please see the CCD Campus Security website under “student’s right to know”: CCD.edu/Safety. For a hard copy report please contact 303-352-3042.

Background checks will be conducted on all finalists for employment consideration.

CCD recognizes that administration, faculty, instructors, and staff reflect the diversity of its students and community and prohibits employment and student discrimination based on race, color, religion, national origin, citizenship, gender, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.

For information regarding Community College of Denver Security, including crime statistics for the campus and surrounding area, please see the CCD Campus Security website under “student’s right to know”: http://www.CCD.edu/Safety. For a hard copy report please contact 303-352-3042.