Enrollment Specialist – HigherEdJobs

About Saint Peter’s University:

Saint Peter’s is one of 27 Jesuit colleges and universities in
the United States. Established in 1872, the University blends a unique learning experience shaped by rigorous academics, internships that
provide real-world experience, community service, and a genuine, caring community that supports alumni long after graduation. With an
undergraduate student-faculty ratio of 12-to-1 and a stellar faculty committed to student success, Saint Peter’s offers more than 50
undergraduate majors as well as master’s level and doctorate programs.

Job Summary:

The Enrollment Specialist (ES) provides
front-line support in the university’s Enrollment Services Center. The ES manages inquiries, supports student registration, records, and
financial aid processes, and ensures smooth operations in a one-stop shop environment. They handle student accounts, process payments,
resolve disputes, and safeguard student records, while also maintaining compliance with university policies and privacy
regulations.

Duties & Responsibilities:

• Manages the Registrar counter, phone, and email inquiries. Ensure timely and efficient
  response to customer inquiries and provide necessary support.
• Maintain ID Selfie email account.
• Provides guidance,
  scheduling, training, and enforcing policies and procedures. Ensure adequate coverage and efficient operation of the Enrollment Services
  Center.
• Provide support and processing for various student-related services, including registration, student records, substitutions,
  academic advisement, refunds, classroom assignments, and inquiries from the National Student Clearinghouse.
• Processes requests for
  course registration overrides, transcripts, program evaluations, transfer credits, changing majors, assigning advisors, issuing statement of
  accounts, answering phones, scanning, grade changes, classroom assignments and National Student Clearinghouse inquiries
• Provide
  information and assistance related to financial aid, including FAFSA applications, eligibility, disbursement of aid, cost of attendance,
  types of aid, payment options, and billing inquiries.
• Process payments and update student’s records accordingly, provide and explain
  student account balances as requested, balance daily sessions and secure daily session in safe
• Process collection reporting for
  delinquent records as needed. Collaborate with students to address outstanding balances and resolve payment issues.
• Process
  registrations and exceptions for non-traditional courses.
• Issue new and replacement ID cards, assign building access and add
  monetary value to the card.
• Prepare reports as requested by the campus community, ensuring accurate and timely dissemination of
  information.
• Troubleshoot, analyze, and resolve disputes in collaboration with the campus community.
• Provide proactive
  solutions to improve support services and resolve issues effectively.
• Addresses graduation and diploma inquiries
• Manages
  Regalia for Commencement
• Attend meetings, conferences, and workshops to stay updated on issues relevant to the Registrar’s Office
  and Enrollment Services. Stay informed about university, departmental, federal, and state regulations related to enrollment and student
  records.
• Maintain the integrity and security of academic records, ensuring compliance with privacy regulations and safeguarding
  sensitive student information.
• Exercise good judgment in identifying and escalating complex issues to supervisors for further
  resolution.
• Demonstrate sensitivity to cultural diversity and effectively communicate and interact with individuals of all ages and
  identities.
• Perform other duties as assigned.

Pay Range: $19.23- $21.98 per hour

EEO Statement

Saint Peter’s
University is an Equal Opportunity/Affirmative Action Institution with a strong commitment to diversity.

Saint Peter’s University
desires to ensure that faculty, students and staff members from underrepresented and marginalized populations are an integral part of the
life and governance of the institution.

Qualifications

Qualification Standards:

• Experience in higher
  education administration, preferably in Student Accounts, Financial Aid, or Registrar; familiarity with registration, FERPA, and
  collaboration with the administration.
• Proficiency in Microsoft Office, Google Workspace, Ellucian Colleague, Entrinsik Informer,
  Image Now, and EAB.

Education:

• Bachelor’s degree preferred.

Experience/Skills:

• Strong attention to detail
  and ability to perform multiple tasks in a fast-paced environment.
• Strong written and verbal communication skills.
• Ability
  to learn and adapt to new systems quickly.
• Ability to follow oral and written instructions to task completion.
• Positive
  attitude, friendly demeanor, motivated, focused, and results-oriented.
• Provide start-to-finish student service using discretion in
  both simple and complex issues involving minimal supervisory guidance.
• Ability to work effectively in a team
  environment.
• Ability to meet expectations in a fast-paced and dynamic, customer-oriented environment.

Working
Conditions:

• Full-time in person position; 35 hours per week/52 weeks per year. In addition to regular business hours, occasional
  evening and/or weekend hours during add/drop, graduation and open house may be needed.