Department: Admissions/Alumni Hall
As part of the Admissions Operations Team, this position is the primary point of contact for the practical coordination of all on campus visits; builds and maintains event schedule in Slate and manages changes, special requests, and adjustments as needed. Assists in the supervision of tour guides; provides support for on campus and virtual open house programs; and other duties.
This position is the face of Alfred University and is often the first person prospective students and families encounter. Directly reports to the Director of Enrollment Operations and works closely with the Visit Events Coordinator. Also supports all counselors with individual events and interviews, both virtual and in person.
Salary/Rate:$16.00-$17.00, 35 hours per week
Essential Functions:
This position has no supervisory authority, but does aid the Visit Events Coordinator in the oversight and training of student workers, particularly on Front Desk Coverage.
- Maintain a professional and welcoming lobby-clean, organized, and well labelled
- Primary Phone Coverage -Answer incoming calls and assist callers with accurate information or call transferring
- Manage the CampusVisits email in box responding to visitors, coaches, and other requests and messages as required, including the Visit Events Coordinator and Admissions Counselors as appropriate
- Build relationships with offices outside of admissions – including financial aid, faculty members, the president’s office, public safety and athletics in order to work across campus to curate the individual visit experience
- Work with the Visit Events Coordinator on the building and maintenance of the events and visits calendar in Slate
- Work in collaboration with Visit Events Coordinator, the President’s office and Alumni Relations on VIP visits or donors and with Human Resources and faculty committees to arrange tours for potential new hires
- Communicate confirmations, cancellations, and changes to scheduled visits to appropriate campus offices
- Make confirmation calls to families with scheduled visits and record or follow up with any changes or concerns
- Communicate with public safety and facilities to ensure that campus is safe and attractive to visitors
- Stay up to date on all national, statewide, and university wide policies, procedures and processes for visitors on campus including weather closings, travel restrictions and policies etc.
- Additional clerical or administrative support to the operations team as assigned – including updating address information, consolidating duplicate records and data cleanup as needed
- Upload Financial Aid packages to the student Slate records after they are released by the Financial Aid office
- Arrange the drop-off and pick-up of mail daily and sign for packages when needed
Other Duties & Responsibilities:
- Supports and assists in creating intersections for faculty, staff and students that will assist in transforming people’s lives
- Supports and assists in creating an evolving culture of mentoring and rich engagement opportunities for faculty, staff, and students
- Maintains a commitment to diversity, equity and inclusion and a high degree of cultural competence and respect for a wide range of identities and experiences, therefore welcoming and supporting all faculty, staff and students and expanding access to the AU experience
- Maintains a safe working environment within and around their facilities and associated equipment and supplies including, but not limited to, obtaining Safety Data Sheet (SDS) information pertaining to any hazards associated with their work environment
- Participates in all required assigned training, including safety training and will comply with safety rules, regulations, and protocols
- Effective written and oral communication skills
- Contributes to the overall success of the University by performing other duties as assigned
Qualifications – Education & Experience, Knowledge, Skills & Abilities:
- Formal Education:
- High school diploma required, post-secondary educational experience preferred
- Experience:
- 2+ years’ experience in Higher Ed or Hospitality office. Experience in an office setting and expertise with handling confidential information required
- Additional Knowledge/Skills:
- Excellent oral communication skills; strong typing skills; ability to prioritize and multi task in a chaotic environment; ability to work independently as well as part of a team; familiarity with Microsoft office suite, knowledge of database management
- Essential Functions:
- With or without reasonable accommodations the incumbent must be able to read and write and speak the English language at a college level
- Be capable of performing sometimes complex mathematical calculations, statistical calculations and other higher mathematical operations
- Must be able to communicate with all levels of the institution in written and spoken form
- The individual must be able to work independently
- The ability to maintain regular and prompt attendance is essential to the successful performance of this position
- Other essential functions may be required
Physical Demands & Work Environment:
Position requires significant typing and comparing data on multiple monitors Physical effort/lifting is primarily sedentary, but may require light to moderate lifting (up to 30 lbs) for mailing or event materials.
Some weekend Admissions event coverage may be required.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Personal Protective Equipment must be worn when required. A respiratory function test and the ability to use respirators may be required. Stairs and uneven surfaces may be present; artificial lifts, etc. may or may not be available. The position may require the incumbent to walk outdoors in all types of weather to other buildings or offices located on the campus. The Campus is located in an area that contains numerous hills and slopes and may not always be fully accessible for mobility impaired individuals.
About Alfred University:
Lighting the way for students since 1836. “We’ve always been a place for makers, especially those who make the future. Our commitment to independent thinking, creativity, academic rigor and community have made us a unique kind of leader since 1836.”
Alfred University {AU) was founded on principles of social justice in 1836 by liberal, independent thinkers who placed high value on education for all citizens. The University has retained and built upon the strong values of its founders, developing as an institution of national and international renown that is responsive to the needs of contemporary society while remaining consistent with the spirit of its origins. Alfred University is the second oldest coeducational college in the United States as well as one of the earliest nineteenth century colleges to have enrolled African American and Native American students. It has a long-standing history of educating socially conscious students who make a difference in their professions and their communities.
Over the course of the twentieth century, Alfred University evolved into a complex institution offering a full range of programs in the liberal arts and sciences, art and design, engineering, business, education, counseling, and school psychology to its nearly 2,000 undergraduate and graduate students that live, learn, and play on a 232-acre campus located in an idyllic, creative valley in Western New York. To learn more, visit alfred.edu.
Alfred University actively subscribes to a policy of equal employment opportunity, and will not discriminate against any employee, student or applicant because of race, age, sex, color, sexual orientation, gender identification or expression, physical or mental disability, religion, ancestry or national origin, marital status, genetic information, military or veteran status, domestic violence victim status, criminal conviction status, political affiliation or any other characteristic protected by applicable law. Protected veterans, minorities and women are encouraged to apply.
Protected veterans, minorities and women are encouraged to apply.