Administrative Assistant III, Admission Processing Coordinator (1.0)

Job Number: R100489

The Office of Admission at Wesleyan University is a part of the Admission and Aid department. The Office of Admission serves as the hub of activity and point of first contact for the university for thousands of prospective students and families. The admission team is responsible for generating, processing, and reviewing over 14,000 first-year and transfer applications per year and hosting over 15,000 individual visitors on campus annually while promoting the university virtually and hosting events all over the world.

Reporting to the Manager of Enrollment Operations and working closely with the Director of Admission, this position provides administrative support for various phases of the applicant cycle from prospect to matriculation. This includes uploading data, processing applications, answering application related emails, and providing primary administrative support for Transfer applicants and Freeman Scholars.

Responsibilities include:

• Use Slate (CRM) to upload and enter prospect/inquiry data; track application completion and communicate application status with applicants, matriculants, and school officials.
• Use Slate, to troubleshoot data and application entry. Manage application fees and fee waiver requests.
• Oversee applicant email account, effectively and efficiently answering a high volume of emails; and provide office support for other accounts.
• Communicate with transfer applicants, providing counseling and support, and timely communications on application status; Liaise with the Registrar’s Office regarding credit evaluation for transfer and veteran applicants.
• Communicate closely and effectively with other University departments, and highly diverse constituent groups, to obtain or provide information.
• Serve as the primary support for the Freeman Asian Program. Manage application submissions, gather interview documentation, and serve as a point of contact for Alums, parents, and students when needed.
• Ensure emails are answered in a timely fashion while overseeing the admission@wesleyan.edu email inbox.
• Use the Slate CRM to create events, monitor applications, produce reports, maintain statistics, and communicate with our constituents as needed.
• Provide phone support as a member of the office phone coverage team.
• Serve as back-up administrative support for the Office of Financial Aid as needed.
• Additional duties as assigned.

This position is in the secretarial/clerical bargaining unit. This position works 35 hours per week for 52 weeks per year.

Minimum Qualifications

• Associate degree and a minimum of two years related experience or an equivalent combination of education, training, and experience.
• Effective communication and interpersonal skills.
• Familiarity with creating, running, and reading reports.
• Experience with Microsoft Office programs including Outlook, Excel, Word, and PowerPoint.
• Ability to enter and maintain data in a Customer Relationship Management (CRM) or similar relational databases.
• Strong organizational skills and the ability to coordinate work priorities, demonstrate initiative, efficiency and follow through with minimum supervision.
• Proven ability to manage multiple tasks with attention to detail.
• Demonstrated ability to provide superior customer service.
• Ability to provide effective and accurate written responses to constituent inquiries.
• Comprehensive research skills.
• Demonstrated ability to handle confidential matters with discretion.
• Demonstrated commitment to work within a diverse environment and interact openly with individuals of different backgrounds.

Preferred Qualifications

• Previous Admission experience.

Position is open until filled. For full consideration please apply by January 6, 2025 when first review of applications will begin.

As part of your application, please upload a cover letter and resume.

Compensation: $25.76-$30.59 Work Location: On Campus

All offers to external applicants are contingent on the candidate’s completion of a pre-employment background check screening to the satisfaction of Wesleyan University.

Wesleyan University, located in Middletown, Connecticut, does not discriminate on the basis of race, color, religious creed, age, gender, gender identity or expression, national origin, marital status, ancestry, present or past history of mental disorder, learning disability or physical disability, political belief, veteran status, sexual orientation, genetic information or non-position-related criminal record. We welcome applications from women and historically underrepresented minority groups. Inquiries regarding Title IX, Section 504 or any other non-discrimination policies should be directed to Vice President for Equity and Inclusion, Title IX and ADA/504 Coordinator.

Wesleyan University complies with the Clery Act and maintains records of campus crime statistics and security policies. Copies of Wesleyan University’s Clery Act Report are available on request and online at https://www.wesleyan.edu/publicsafety/clery.html.

Experience is taken into consideration in the determination of salary offers. For more information visit https://www.wesleyan.edu/hr/handbook/compensation-practices/index.html

Wesleyan offers a broad range of employee benefits and development opportunities, including comprehensive group insurance plans, wellness programs and incentives, generous paid time off and retirement plans, flexible work schedules, employee and dependent tuition programs for those who qualify.

Detailed information on the benefits of working at Wesleyan is located at: https://wesleyan.edu/hr/careers/prospective-resources.html.