Campus Location
Durham
Summary of Position
The Admissions Manager, Campus Visit Programs
is responsible for the daily management of the student representative program, the primary tool of the office to introduce campus visitors
(prospective students, parents, guidance personnel) to the university and its offerings, and, as such, is a critical component in the
admissions office’s recruitment and admission strategy. They are also responsible for the management of a subset of on-campus programming, a
large and critical component of the admissions office’s recruitment and admission strategy. Their leadership will ensure daily visitors to
the Admissions Office have a satisfactory experience from start to finish. They will contribute to office functioning-planning, operational
support, and other liaison duties as assigned. Additionally manages assigned territory to include reviewing applications from schools within
that area as well as representing the university at high school visits and college nights, panel discussions, virtual programming, or other
recruitment efforts.
Posting Number: PS4994FY25
Other minimum qualifications
- Prior supervisory experience; excellent staff and office management skills.
- Bachelor’s degree and four years of experience
in educational counseling/ administration or master’s degree in counseling or related field and two years of experience in educational
counseling/administration. - Exceptional organizational skills required.
- Excellent personal computer skills required to
include excel, word, PowerPoint, and ability to learn new software. - Demonstrated commitment and experience working with diverse
populations (race, ethnicity, sexual orientation, socio-economic status). - Demonstrated ability to work as a member of a
team. - Regular evening and weekend work will be required.
- Excellent oral and written communication skills
required. - Demonstrated ability to work independently and regularly exercise judgment regarding programming detail and
procedures. - Demonstrated ability to manage multiple assignments.
- Valid driver’s license.
Additional
Preferred Qualifications
- 3-5 years admissions or higher education experience preferred or Master’s degree in counseling
or related field and two years of experience in educational counseling/administration. - Familiarity with program planning or project
management. - Experience with Slate CRM and report building
- Masters preferred
Salary
Information
Salary is complemented by a comprehensive benefits package which includes medical, dental, retirement,
tuition, and paid time off.
Institution Information
The University of New Hampshire is an R1 Carnegie
classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located
in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshire’s lakes and
mountains. There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than
70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing
perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared
inquiry.
The UNH Diversity Resource Guide with information and programming available in the seacoast area, New
Hampshire, and the region can be found here: https://www.unh.edu/hr/diversity-resource-guide
Drivers License and Physical Requirements. Please check all items that apply.
Other – travel by
car
Duty/Responsibility
Independent management of the student representative program to include scheduling,
hiring, training, planning, evaluating, and supervising all necessary tasks inherent to running a tour program of approximately 50-100
student representatives, responsible for over 950 tours each year.
Additional tasks
include:
- Development and maintenance of procedure documentation for the student representative program.
- Maintain
accurate records on recruitment, retention and hours worked by student representatives. Use this data to make informed decisions each
semester to improve the quality of programming offered while maintaining a strong student representative program. - Coordination with
other offices that rely on student representative program for their programming/information needs - Prepare for and manage 3+ days of
fall training and 2 days of spring training; 2 hours of monthly training and management meetings - Administer on-going evaluations of
the tours program; incorporate results and findings - Manage advisory board (oversight, leadership board of student positions);
support program management - Determine high priority programming and tasks to utilize student representatives.
- Collaborate
with other student experience coordinators and team members to schedule student ambassadors for programs and create specialized tour routes
as needed. - Assign student workers to different projects or tasks as needed to support other student experience team
members. - Maintains enthusiasm and commitment of student workers for exceptionally critical and cost-effective
program.
Collaborate with On Campus Visitor Coordinator to create daily and weekend tour schedule for the
year.
Additional tasks include:
- Develop a plan on how student ambassadors will be utilized in various programs
throughout the year. - Compile and review visitor data each semester to determine best schedule to meet visitor demand while well
utilizing student representative resources.
Duty/Responsibility
Train, hire, supervise and evaluate
the front desk admissions representatives and student workers.
Additional tasks include:
- Outline goals for staff
to meet to provide exceptional customer service to visitors. - Train staff to assist in maintaining accurate data of registrations and
attendance for visitors. - Analyze visitor registration and attendance data to make recommendations for programmatic or tour schedule
changes. - Along with On Campus Visitor Coordinator, develop speaking points and presentations for tour programming ensuring these
along with the appearance of the office space and printed materials all align with branding and core messaging determined by communication
team
Duty/Responsibility
Train, hire, supervise and evaluate the On Campus Visitor Coordinator
ensuring daily visitors’ needs are met in all aspects of their visitor experience. Provide leadership and direction for Coordinator to work
alongside front desk admissions representatives and student workers to manage daily visitor flow.
Additional tasks
include:
- In collaboration with the Director of Admissions, Student Engagement and Operations, cross train the staff to
assist with call center and processing related tasks. - Assign staff to assist with call center or processing area tasks when
needed. - Create and maintain a consistent method of updating front line staff such as the call center and front receptionists on
programming updates and information.
Duty/Responsibility
Manage Assigned
Territory
- Includes: representing the university at high school visits and college nights; panel discussions; develop
new under-represented student markets; work with alumni and/or other efforts necessary to meet target goals established by the
office. - Review and evaluate applications from assigned territory.
Duty/Responsibility
- Other tasks as assigned which includes serving as back up for Director of Admissions, Prospective Student Experience should interim
role or duties be needed.
Duty/Responsibility
Provide direction and leadership to student experience
team on campus partner collaboration and visitor experience
- Prepare campus partner communications and timelines
- Lias
with communications team to ensure Slate events are programmed and promoted on time - Oversee operational support of day-to-day -
maintenace of student experience team documentation and training materials - Take initiative on campus visitor center planning in
collaboration with the Director of Student Experience - Utilize Slate reports to provide event based data to leadership
The University System of New Hampshire is an Equal Opportunity/Equal Access/Affirmative Action employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, or marital status. Application by members of all underrepresented groups is encouraged. Hiring is contingent upon eligibility to work in the U.S.