Manager, Research Data Analysis and College Student Support

Job Description:

Under the broad supervision of the Director of Enrollment for EOSE (DE), the Manager of College Student Support and
Research Data Analyst (MCSRA) manages and implements college student mentoring, managing processes for professional development career
pathway training for young adults and educators, and critical data collection and analysis that informs and refines education,
administration and systems practices and processes. The MCSRA, specializes in supporting first-generation college scholarship awardees, and
educational planning, with oversight by the DE, working with students through to college graduation, developing holistic strategies,
providing services and resources for academic success, including regular meetings with scholars and students. These responsibilities include
but are not limited to advising college students through check-ins, academics, social/emotional learning, crisis management and equity
awareness as first gen young adults and overseeing the mentor program for the college students that supports high school students with an
ever-expanding portfolio of students to in-depth weekly communications with each City Music college students that can range in numbers of 75
– 100 each fall and spring semester. This work includes the continued refinement of systems management for academic planning for city music
college student success-an expectation of the programs mission and donor compliance.

This post manages, refines and sustains systems
for tracking college enrollment of City Music scholars and students, dual enrollment, and all college scholars and teachers enrolled in
professional programs. The MCSRA conducts research through data collection and analysis for accountability to include reports and
presentation of research findings. The MCSRA collects and manages data and databases, and develops the data and results into a format easily
representable to other employees, investors, and researchers. With oversight from the AD, the MCSRA refines and implements new data
strategy, tracking network numbers, the impact of education on youth [primarily first gen], first gen college student numbers and
scholarship, analyzing all these together coupled with qualitative data for leadership to craft the City Music story both quantitatively and
qualitatively.

The MCSRA manages and implements youth services as pertains to regular communications with City Music Network sites
throughout the BIPOC recruitment and support, nomination, audition and college enrollment cycles, transitioning high school students to
college. The MCSRA supports efforts of the DE responding to direction on specific initiatives and contributes to the successful and
collaborative work with the Assistant Dean for Education Outreach (AD) the City Music Program Operations Assistant Director, the City Music
Academic Program Assistant Director for music, technology and the performing arts and the EOSE marketing team. The MCSRA manages
implementation processes professional development for the BCMN Summit and Reunion and for career development/advancement courses and
workshops for students and teachers. The MCSRA is also expected to be on-hand for all major City Music concerts and events. The MCSRA works
closely with Institutional Advancement, the offices of Scholarship and Student Employment, Berklee Office of the Registrar, Boston
Conservatory, Student Financial Services, Office of Student Accounts, and others at advisement and guidance of the City Music Associate Dean
for Education Outreach.

ESSENTIAL FUNCTIONS/PRIMARY DUTIES AND RESPONSIBILITIES:

• Support the DE in collecting and
  assembling data for reports as it relates to program assessments, evaluation and data to support programming, network members, fundraising,
  donor investments and grant compliance.
• Conducts research, collects and manages data and databases, and develop the data and results
  into a format easily representable to other employees, investors, and other researchers.
• Manages the day-to-day data systems and
  tracking of Network enrollment and demographics, college student enrollment and academic information, and scholarships awarded
• Works
  on a regular basis with all City Music college scholars and students (approximately 75 students each year) to include meeting with them at
  semesters one, two, three, six or seven to monitor completion process, and advocacy within the college
• Forms and maintains working
  relationships with counterparts in departments that provide academic and/or financial guidance and resources for student
  achievement
• Oversee the operations of the city music college student mentoring program
• Works with the DE & AD to build
  programming operations and services for partnership educators, teachers, supporting the operational work of professional development
  webinars.
• Contribute to regular communications protocols with partnership communities throughout the nomination, audition and
  enrollment cycles.
• Onboards and transition high school students into college with the Senior Manager of Enrollment and
  Advising
• Advises and provides guidance for college students as a bridge between collegewide services and FERPA cleared care/support
  givers; maintain student records, and consult with the DE on recommendations for referrals to to further support student
  needs.
• Coordinates with and informs the of student social and emotional needs
• With the City Music team, support
  collaborative efforts between Network sites to build a stronger community of cohesiveness and shared learning experience, and schedule all
  site visits to Network members
• Participates in recruitment initiatives of students and teachers with attention to diversity and
  inclusion.
• Contributes to the collaborative work with the DE & AD in collecting data from the City Music Team on Boston-based
  programming for the annual pilot reports and donor investment reports, and program outcomes and impact.
• Expected to be on-hand for
  all major City Music concerts and events and staff and area meetings.
• Provide administrative and project management support as
  needed and/or assigned.

MINIMUM JOB QUALIFICATIONS:

• Bachelor degree or equivalent required in the areas
  psychology, counseling, social work or student development with experience in business administration, information systems services, and/or
  management.
• Minimum of 3-5 years working in a professional office environment, experience in program evaluation and/or young adult
  educational advising a plus.
• An understanding of music and/or creative arts/performing arts
• Experience working with youth
  from multiple racial, ethnic, national origin and socioeconomic backgrounds; experience with “traumatized individuals resulting from the
  pandemic a plus”
• Demonstrated experience with data collection and reporting; excellent verbal and written communication skills with
  proficiency in writing, editing and proofreading; experience with relevant technologies. Bilingual a plus. Comfort with working in multiple
  modalities a plus.
• Exceptional organization, project management, intercultural and interpersonal skills.

KNOWLEDGE,
SKILLS AND ABILITIES REQUIRED:

• Experience with online/information systems management, youth development, psychology or
  sociology; Master’s degree or equivalent experience in youth program or school or community program administration a plus.
• Training
  or strong experiences in music and performing arts training and/or education, communications a plus.
• Minimum of 3-5 years working in
  a professional office environment.
• Demonstrated excellent verbal and written communication skills with proficiency in writing,
  editing and proofreading; experience with relevant technologies. Bilingual a plus.
• Exceptional organization, project management,
  intercultural and interpersonal skills.
• Must enjoy working for/with children, youth and families. Proven experience with excellence
  and best practices in customer service through in-person, verbal and written forms.
• Willingness to be out in the communities to meet
  with people in multifarious settings; own transportation a plus. Ability to plan and present at student orientation/registration and for
  City Music Network teachers and administrators seeking to learn/share best-practices; attend school college/career fairs; be available for
  some night and weekend activities as required.
• Sensitivity to the concerns and needs of diverse student populations is essential.
  Preference given to candidates with experience working with under-represented populations.
• Commitment to the educational development
  of students; and ability to relate effectively with students, community leaders, and other college departments and areas.
• Functional
  knowledge of music and music education and trends in education; comfortable working and communicating with teachers in a K-12 setting,
  primarily urban public school environments. Experience working with primary and secondary school aged students in an educational setting a
  plus.
• Proactively engage and interact with the larger community in an articulate, cordial and professional manner.
• Ability
  to remain focused between basic office work and active involvement in City Music events.
• Familiarity with contemporary office
  systems technology, including database management, as well as basic web management and spread sheet applications utilizing current Macintosh
  applications.
• Familiarity with today’s music styles, leading musical figures, and the structure/organization of the music industry.
  Experience as a performing musician a plus.
• Ability to prioritize multiple responsibilities effectively.
• Displays a
  positive, professional attitude at all times, with all City Music’s internal and external constituencies.
• Dress and decorum
  consistent with a professional office environment in multiple modalities.

SUPERVISORY RESPONSIBILITIES:

College work-study

WORK ENVIRONMENT:

Founded in 1993, Berklee City Music is an education program that
harnesses the energy of contemporary music to reach underserved 4th to 12th graders. Berklee College and Berklee City Music are mission
driven, with passionate people work at a level of high quality, supportive and trusting, living by example the City Music Core Values, the
college’s platform on Diversity and Inclusion, engaging in the college’s and program’s 2025 strategic vision. The EOSE area is very
collaborative and driven and uses engages through the following tools: The Fifth Discipline Learning Organization, The Lean Start-Up, Gallup
Strength Builders

This document does not create an employment contract, implied or otherwise, other than an “at will” employment
relationship.

Diversity, Equity, Inclusion & Equal Employment Opportunity at Berklee:

We support an inclusive
workplace where everyone excels based on personal merit, qualifications, experience, ability, and job performance. Berklee affirms that
inequality is detrimental to our faculty, staff, students, and the communities we serve. Our goal is to make lasting change through our
actions. Berklee is committed to providing fair and equitable consideration of all employees and applicants without regard to race, color,
religion, ancestry, age, national origin, place of birth, gender, sexual orientation, gender identity or expression, disability, genetic
information, or status as a member of the armed forces or veteran of the armed forces, or any other category protected by federal, state, or
local law.

As part of this commitment, Berklee will ensure that persons with disabilities are provided reasonable accommodations. If
reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to
receive other benefits and privileges of employment, please contact the Human Resources Team at hroperations@Berklee.edu or call 617-747-2375.

Berklee is committed to increasing the
diversity of our institution, community, and the curriculum. Candidates who can contribute to that goal are encouraged to apply and to
identify their strengths in this area.

*Currently enrolled Berklee students are not permitted to apply for staff or faculty
positions.*

Employee Type:

Staff