Position Summary:
Under the guidance of the Regional
Director of Campus and Student Services, or their designee, the campus director plays a pivotal role in supporting the campus’s recruitment
and admissions initiatives. This role also leads the student services functions to enhance the overall candidate experience, bolster student
retention, and drive graduation success. Key responsibilities encompass Recruitment, Admissions, Student Advising, Campus Operations,
Accessibility Services, International Student Advising, Tutoring, Military/Veterans Affairs, Orientation, Commencement & Community
Activities, and resolving student issues.The Campus Director will oversee daily operations and serve as the primary decision-maker for local
management and overseeing campus activities. This position may also supervise onsite IT, facilities and other support roles and shares a
reporting relationship with other campus staff, including those in Admissions and Financial Aid, within a matrix environment.
Starting Salary: $75,000 annualized, exempt position.
Benefits plans include:
Medical/Prescription, Dental, Vision, Health Care & Dependent Care Flexible Spending Accounts, Voluntary Life and AD&D, Voluntary
Benefit Plans: Accident, Critical Illness, or Hospital Indemnity Insurance, Legal Plan, Transportation Spending Account, Employee Tuition
Waiver.
Minimum Qualifications:
Education: Master’s degree in education,
Counseling or Management or related field; or an equivalent combination of education and experience
Experience: Five
(5) years of progressively responsible higher education or closely related professional experience, preferably in graduate or professional
education. Supervision experience of professional staff required. Demonstrated success in leading teams of diverse employees as well as
experience with enlivening and fostering a climate that values and embraces all forms of human diversity.
Certifications,
Licenses, etc.: None.
Skills:
- Proficient computer skills with Microsoft Office applications
(especially, Word & Excel), CARS, CX integrated database or equivalent databases. - Supervision skills needed as well as advanced
advising skills, effective organization and written and oral communication skills, substantial teaching and advising skills. - Demonstrated ability to communicate effectively (both in writing and verbally) with a diverse student, faculty and community is
essential - Sensitivity to cultural diversity and ability to communicate and interact effectively with people of all ages and diverse
background. - The position requires multi-tasking abilities, exceptional interpersonal/cross-cultural communication skills,
- A high degree of multicultural and international competency,
- The ability to organize and plan work, and the ability to complete
tasks with accuracy and meet deadlines. - Proven ability to work effectively as a team player.
- Highly motivated, focused and
results oriented. - Ability to exercise discretion and tact in all interpersonal contacts, and to maintain confidentiality at all
times. - Ability to manage multiple tasks according to required deadlines, and maintain composure under high stress conditions.
- Ability to be optimistic, positive and supportive in all interactions with others.
- High level of accuracy and attention to
detail.
Duties & Responsibilities:
Reasonable accommodations may be made to enable individuals
with disabilities to perform essential functions.
- The Campus Director is responsible for the operational effectiveness, growth
and successful day-to-day operation of the assigned campus, provides leadership, oversight, and management for IT and facilities. - Provide leadership, oversight and management for developing programs and services which support the University’s vision of the
recruitment, enrollment, retention, and graduation of students. - Help to facilitate seamless integration of the student experience
from the point of admission through transfer assessment and registration, course enrollment, and course/degree completion. - Serves
as the key person for the delivery of academic and student support services including student Advising, Accessibility Services,
International Student Advising, Tutoring Military/Veterans Affairs, Orientation, Commencement, and student issue resolution. - Serves
as the Student Advisor for students enrolled at the Campus and uses independent judgement to monitor students’ academic success
through ongoing outreach, advising meetings, and daily monitoring of attendance list, non- financially cleared (NFC) list, and
non-registered list. Assists students with registration, study plans, degree audits, transfer evaluation, advancement to candidacy, tuition
payments, and financial aid resources. - Develop, implement, and monitor a proactive advising and appreciative advising model to
support student success. - In partnership with the campus community, implement and execute the Net Promoter Score action plan to
improve student success (i.e., retention, persistence, and graduation rates) and enhance student satisfaction. - Problem solving for
student issues and concerns. May serve as the student services liaison to SERC (Student Evaluation and Review Committee). Responsible for
the implementation of student conduct procedures. - Lead and facilitate a customer-centered environment that is responsive and
provides high-quality, timely services to students; Assist program directors and faculty in the ongoing improvement of program related
operating processes, procedures, and protocols, to operationalize and maintain academic standards. - Ensure Human Resources policies
and procedures are upheld to assure compliance with the federal and state regulations, university policies, and collective bargaining
agreements. - Perform other related tasks, duties and responsibilities as required, assigned or directed.
Supervisory Responsibility:
Direct Reports: Advisor(s), IT/Facilities Coordinator, Campus Resource Coordinator,
Security, Student Assistants and other campus support roles.
Indirect Reports: The following campus positions
report to the Campus Director, Student Advisor in a matrix relationship with the functional leadership of the University: Admissions and
Financial Aid. Consults with and provides support to library staff.
Contact Responsibility:
Internal: Interacts with supervisor to receive direction and instructions and/or review of work results. This position
with work closely with colleagues in multiple departments including Academic Deans, campus-based Program Directors, Associate Provosts,
Human Resources and IT Departments as well as other University Campus Managers/Directors to support both students and colleagues in
achieving student success and Department goals. Consults with and provides support to library staff.
External: Interacts with other
academic institutions and members of the local community.
Primary Work Location, Hours & Travel
Requirements:
Office Location: On Campus (Los Angeles).
Work Hours: Standard office
hours.
Travel: None.
Work Environment:
The work environment characteristics
described here are representative of those an employee encounters while performing the essential functions of this job.
Work
environment may be is in a standard office setting, if in the office. Frequently exposed to low to moderate noise, various odors,
temperature changes, and equipment with moving parts, including but not limited to computers, phones, printers, and other standard office
equipment.