Posting Number: 2025103
Location: San Marcos
Department: TXST One Stop
Recruitment Type: Open to All
Job Type: Full-Time
Funding Source
Permanent
Monthly Salary: $3,333.34
Job Category: Non-Exempt
Required Qualifications: Applicants must specifically address how they meet these required qualifications to meet the requirements of the position.
- Customer service experience required
Preferred Qualifications
- Bachelor’s degree
- Highly proficient written and verbal communicator
- Exceptional customer service and interpersonal skills
- Proven ability to work independently and as a team
- Proven problem-solving and critical thinking skills
- Professional telephone etiquette
- Strong organizational skills
- Professional level use of English language
- Experience with Banner, customer relationship management systems, and/or ticketing systems
- Bilingual Spanish is a plus
Job Description
The Texas State One Stop works with the offices of Undergraduate Admissions, Financial Aid and Scholarships, Student Business Services, and University Registrar to assist students and their families with navigating the admissions, financial aid, and payment processes.
The One Stop Navigator in the TXST One Stop will work closely with students to help them understand everything from the application process to paying their semester bill. The position is important to the overall Enrollment Plan in effectively facilitating students’ decisions to attend Texas State and then persist with their enrollment to graduation. Excellent communication and customer service skills are essential to this position. Also critical to this role is the ability to critically analyze processes and provide recommendations to improve them (thus, improving the student journey), as well as the ability to navigate resources, policies, and procedures across multiple on-campus departments.
Job Duties
- Responsible for understanding and interpreting the needs of students and providing quality student service for all home office service areas
- Engage daily with students via email, chat, online meetings, calls, etc.
- Offer personalized customer service while representing Texas State and its values
- Navigate confidential student information across multiple systems
- Accurately document interactions with students
- Determine the quickest, most effective ways to answer student or parent questions
- Escalate queries and concerns as needed and appropriate
- Troubleshoot common issues with technology and student access
- Undergo ongoing training on federal, state, and institutional regulations, policies and procedures
- Ability to comply with university policies
- Ability to answer student and parent questions of considerable depth regarding the home offices and in the most effective and efficient manner possible
- Perform other duties as assigned
Additional Information to Applicants
- Occasional overnight travel and work beyond normal 8-5 business hours may be required during peak business periods.
Job Open Date: 10/28/2024
Job Close Date (posting closes at midnight)
11/08/2024
Open Until Filled: No
Normal Work Days: Monday, Tuesday, Wednesday, Thursday, Friday
Normal Work Hours Start: 8:00AM
Normal Work Hours End: 5:00PM
Posting Notices
You will be required to electronically attach a resume, cover letter, and list of references to your application.
Legal and Required Notices
Texas State University is an Equal Employment Opportunity/Affirmative Action Employer.
Employment with Texas State University is contingent upon the outcome of record checks and verifications including, but not limited to, criminal history, driving records, education records, employment verifications, reference checks, and employment eligibility verifications.
Why work @ Texas State?
* Amazing health insurance: various coverage options starting your first day of employment for full-time employees with Texas State paying 100% of the employee premium and 50% for your dependents!
* Generous paid time off: vacation, holidays, sick days and many more!
* Excellent work life balance resources: mother and family-friendly resources in addition to a comprehensive FREE wellness program
* Great training and development opportunities: choose from a variety of classroom and online course offerings, learning resources, certifications, and employee educational support programs.
* An inclusive Bobcat community: join our many social networks offered on and off-campus
* Retirement peace of mind: TRS pension, retirement plans and voluntary saving options with generous employer contributions
By joining the Texas State Bobcat team, you’ll be a part of one of the most beautiful, diverse, and growing universities in the nation.